Website Terms and Conditions

Date of Revision: June 8, 2023

I. Legal Information

Philip Morris Taiwan S.A., Taiwan Branch (“Philip Morris Taiwan”), a company registered in Taiwan with registered office at 13F, No.68, Sec. 5, Zhongxiao E. Rd., Xinyi Dist., Taipei City , Taiwan, the Republic of China, or any other address officially registered. 

E-mail: contact.tw@iqos.com

This website has been created by Philip Morris International and has been made available to Philip Morris Taiwan, as a means to convey information about IQOS as well as to assist consumers in the personal use thereof.

The registered name, the name of the responsible person and the address of the business office of Philip Morris Taiwan are detailed as shown in the webpage of "PHILIP MORRIS TAIWAN S.A., TAIWAN BRANCH" of the Company Registration Inquiry Services of the Department of Commerce, MOEA.

Access to this website implies the knowledge and acceptance of the following terms and conditions.

II. Terms and Conditions

This website and any other website added by Philip Morris Taiwan at a later date (individually, a "website" and collectively, the "websites") are made available to the public subject to the following conditions (the "conditions"). The websites are the property of Philip Morris International and/or Philip Morris Taiwan and the terms "we" and "our" refer to Philip Morris International and/or Philip Morris Taiwan

III. General Conditions governing the use of the websites

a. Access to the websites

Access and use of this website implies acceptance of the legal disclaimers, conditions and terms of use contained therein. Philip Morris Taiwan makes every effort to ensure that the websites are properly used and to prevent damage of any kind that may arise.

The websites are exclusively intended for adult smokers aged 20 and above residing in Republic of China (Taiwan). To access the websites, you must agree to confirm you have reached the legal age by providing the information as we requested.

Philip Morris Taiwan is not liable nor guarantees that access to this website will be uninterrupted or error-free, nor that the software that can be accessed through this website is free of third-party errors. Similarly, Philip Morris Taiwan shall in no case be liable for losses or damages of any kind arising from the access and use of the website. Philip Morris Taiwan is not liable for any damages that may arise from the inappropriate use of this website and, in particular, for downtime, interruptions or telecommunication failures that may occur.

The services offered on this website can only be used correctly if the technical specifications for which it has been designed are met. Likewise, it may obtain magnetic data to have proof of the operations and/or transactions conducted by the "user".

b. Use of the websites

Philip Morris Taiwan and/ or Philip Morris International are the owners or licensee of all the intellectual and industrial property rights to the websites and the material published therein. These works are protected by international intellectual and industrial property laws and treaties. All of these rights are reserved.

These terms of use allow you to use the websites only for your personal and non-commercial use. You may not reproduce, distribute, modify, create derivative works, display or publicly perform, republish, download, store or transmit any of the materials on the websites, with the following exceptions: (i) your computer may temporarily store copies of said materials in the RAM accidentally when you access or consult the same; (ii) you can store files that are automatically saved in the temporary memory of the browser in order to better display the same; (iii) you may print or download a copy of a reasonable number of pages from the websites for your personal use only, but not for subsequent reproduction, publication or distribution; and (iv) if we provide computer, mobile or other applications for download, you may download a single copy to your computer or mobile device solely for your personal, non-commercial use, provided that you accept our end-user license agreement for said applications. The user agrees and understands that the contents published on the websites are the exclusive property of Philip Morris Taiwan and the intellectual property thereon is reserved to Philip Morris Taiwan 

The user shall guarantee that all the data provided to us is true, complete, up-to-date and correct and shall handle his or her account, as well as any other identification number or password, regardless of whether they have been provided by Philip Morris Taiwan or selected by the "User", on a confidential basis. The user shall be liable for all activities that are carried out with his or her account such as: exchanges, consultations and requests, among others.

Therefore, whether or not the customer has an account on the www.qservice-support.com website, he or she needs to have electronic security devices and adopt the necessary measures to avoid, among others: impersonation attempts, the use of personal information by third parties, fraud, intrusion, viruses, spyware and the like. “User” identities may also be verified through these security devices.

The user must notify Philip Morris Taiwan of any unauthorized use of their accounts or any security breach.

Philip Morris Taiwan has the right to refuse access to the "user", especially in order to verify the age above 20, their status as a smoker and/or as an IQOS user.

The "User" understands that no type of credit approval process is carried out with this tool.

The websites may contain links to websites of our associated networks, agencies, payment processing providers and/or affiliates. If you open a link to one of these websites, keep in mind that they have their own confidentiality rules and terms of use and that we accept no liability with respect to the same. Please review these rules before entering any personal information on these websites.

c. Safety and Limitation of Liability

You understand that we cannot offer nor do we offer any guarantee that the files available for download on the Internet or on the websites are free of viruses or other malware. You are liable for applying the procedures and verifications required to meet your particular virus protection and data access and retrieval needs and to have means outside our website for the reconstruction of any lost data.

We shall not be liable for any losses or damage caused by a distributed denial of service attack, viruses or other technologically damaging materials that may infect your computer equipment, computer programs, data or other sensitive material due to your use of the websites or any services or content obtained through the websites, or due to the download of any material published thereon, or on any other linked website.

Your use of the websites, their content and any services or content obtained through them is at your own risk. The websites, their content and any services or content obtained through them are provided without guarantees of any kind, neither express nor implied, regarding their integrity, security, reliability, quality or availability. Therefore, we do not represent or warrant that the services or content obtained through the websites will be error-free or uninterrupted, that any defects will be corrected, that the websites or servers that distribute them are free of viruses or other damaging components, nor that the websites or any services or contents obtained through them satisfy your needs or expectations in any way.

Neither we nor our affiliates, licensors, service providers, employees, agents or managers shall be liable, under any circumstances, for any damage of any nature related to the use, or inability to use, the websites, any other linked website, any content of the websites or other linked websites, or any type of service or content obtained through the websites or linked websites, including any direct, indirect or consequential damages.

The foregoing does not affect any liability that cannot be excluded or limited by virtue of any laws in force.

d. Changes to These Conditions

We may periodically review and update these conditions at our sole and exclusive discretion. All changes will be effective immediately when published.

e. Geographic Restrictions

We are based in Taiwan (Republic of China). We offer the use of the websites only to Taiwan (Republic of China) residents. The websites, or any part of their content, may not be accessible or appropriate outside of Taiwan (Republic of China). Access to the websites may not be legal for certain people or from certain countries. If you decide to access the websites from outside of Taiwan (Republic of China), you do so at your own risk and shall be liable for compliance with local laws.

f. Applicable Laws: 

These terms and conditions governing this website and all actions that may arise from are governed by the laws of Taiwan, the Republic of China. Any dispute arising out of or in connection with the use of the Website shall be submitted to the jurisdiction of Taiwan Taipei District Court.

g. Contact Us

You may contact us at:

Philip Morris Taiwan, 13F, No.68, Sec. 5, Zhongxiao E. Rd., Xinyi Dist., Taipei City, Taiwan, Republic of China

E-mail: contact.tw@iqos.com